Executive Management Team
CO-CHIEF EXECUTIVE OFFICER
Doug plays an integral leadership role in setting Pollard Banknote's standard of quality, innovation marketing and client service. Leading the company with a demonstrated ability to provide insight and vision, Doug is passionate about engaging with all clients at all levels of their business, ranging from "bricks & mortar" retail development to the adaptation of emerging technologies and social media as drivers of instant ticket revenues.
Through nearly 15 years leading several of Pollard Banknote's operations, to his appointment as Co-Chief Executive Officer in 2011, Doug has demonstrated leadership in the lottery industry in a variety of roles that range from managing Pollard Banknote's international subsidiary in Paris, France (Imprimerie Spéciale De Banque)— which provided lottery tickets for France, Eastern Europe, and Africa—to running the company's lottery management services efforts in Michigan, Maryland, Arizona, Saskatchewan, and Puerto Rico.
Doug Pollard is focused on achieving excellence in all aspects of company operations. He summarizes Pollard Banknote’s customer-centric philosophy as follows: “We must earn our clients’ trust as a partner and bring forth relevant ideas that will drive their sales and excite their customers.”
Doug's experience with, and application of, innovative ideas plays an integral role to the company and to the industry. His industry presentations focus on technical, web-based and digital applications for increasing the player base, extending play, and driving sales revenue.
Prior to joining Pollard Banknote, Doug was a senior consultant with PricewaterhouseCoopers in their supply chain management group. He worked on projects in the hospitality and consumer products industries that emphasized business process redesign of core order fulfillment processes (raw material purchasing, shipping, invoicing, and cash collection).
Doug holds a Masters of Business Administration from the University of Western Ontario and a Bachelor of Arts from the University of Manitoba. In addition to English, he is fluent in Spanish and French.
CO-CHIEF EXECUTIVE OFFICER
John Pollard has served as Co-Chief Executive Officer since 1997, moving from the positions of Vice President, Operations and Vice-President, Finance, which he had held for 11 years after joining the company in 1986.
He is a former member of The Institute of Chartered Accountants of Manitoba, and worked for the accounting firm of Deloitte & Touche (now Deloitte) before joining Pollard Banknote.
John Pollard has overall responsibility for manufacturing, technical support, and financial operations for all locations of the company.
John holds a Bachelor of Commerce (Honors) degree (1983) from the University of Manitoba and attained his Chartered Accountant designation in 1986.
EXECUTIVE VICE PRESIDENT, SALES & CUSTOMER DEVELOPMENT
Jennifer Westbury provides the vision for marketing Pollard Banknote's products and managing relationships with its customers. She employs over twenty years of experience in the instant ticket business to work with sales and retail teams in order to drive revenues for Pollard Banknote's customers.
Jennifer provides direction for Pollard Banknote's worldwide instant ticket contracts and has been chiefly responsible for the widespread acceptance of the company's products and strategies. Her experience with working with clients around the globe—from start-ups to mature, well-established lotteries, including some of the world's most successful lotteries—is unmatched. She has direct, hands-on experience in helping lotteries drive sales growth, whether through the strategic management of existing instant portfolios or the introduction of new and innovative products, in order to generate money for good causes.
Jennifer's recent induction in the PGRI Lottery Hall of Fame is evidence of the exceptionally high regard she is held in the industry. Her approach is hands-on and tailored to each client based on a clear understanding of their market dynamics, players, and opportunities. Whether developing best practices, launching new products and services, or optimizing the positioning of established products, Jennifer's drive for developing innovative strategies to cultivate lottery sales and revenues and the expansion of new products and solutions has contributed to the success of the company's customers across the globe.
Prior to joining Pollard Banknote, Jennifer held prominent positions with Booz Allen & Hamilton and with Ernst & Young. She graduated from Rice University in Houston, Texas with Bachelor of Arts and Master of Business Administration degrees. Jennifer also studied at Oxford University in England.
EXECUTIVE VICE PRESIDENT, OPERATIONS
Rob Young boasts more than 25 years of senior management experience at both the general management and executive level. As Pollard Banknote’s Executive Vice President, Operations, he has corporate responsibility for the Manufacturing, Pre-Press, and Information Systems departments at all of Pollard Banknote's instant ticket production facilities.
Rob has had a successful 30-year career in printing, working at some of the largest firms in North America. Rob also has previous experience in the lottery industry from the first stop in his career at British American Banknote, where he rose to Director of Sales in their Instant Lottery Printing Group.
Rob oversees all aspects of production and serves as the single point of executive leadership for the integrated coordination of production scheduling. His knowledge of production, manufacturing, print efficiency, waste management and cost management make Rob an invaluable member of the company and its clients.
Rob holds a Bachelor of Arts degree from Queens University in Kingston, Ontario. He currently sits on the Board of Printing Industries of America, and has been appointed to the Board of Trustees of the Canadian Printing Industries Scholarship Trust Fund.
EXECUTIVE VICE PRESIDENT, FINANCE & CHIEF FINANCIAL OFFICER
Rob Rose joined Pollard Banknote in 1994 as Corporate Controller and was promoted to Vice President, Finance in 1996. He now serves as Executive Vice President, Finance, and Chief Financial Officer reporting to John Pollard. His areas of responsibility cover all finance and accounting matters, including external financial reporting, accounting and internal information reporting, treasury, capital management, taxation, purchasing, mergers and acquisitions, pensions and employee benefits, internal audit and investor relations.
In his capacity as Chief Financial Officer, Rob led the team responsible for the Initial Public Offering (IPO) of Pollard Banknote in 2005, which resulted in the previously private family company selling a portion to the investing public and transitioning the Pollard group from a private family operation to that of a publicly entity. He continues to be responsible for all regulatory and securities issues relating to the conduct of Pollard Banknote as a publicly traded corporation.
In 2010 he led Corporate Conversion of the Pollard group, converting the organization from the public income trust model into a corporate structure to help further enhance the future growth of Pollard.
Rob has also headed up the acquisition of two large foreign companies during his time at the company and has played an important role in their ensuing integration and growth as a part of the Pollard group.
Prior to 1994, Rob served for 13 years in increasingly senior roles with the accounting firm KPMG.
Rob has a B. Comm. (Honours) from the University of Manitoba and is a member of the Institute of Chartered Accountants of Manitoba, obtaining his Chartered Accountant designation in 1984.
EXECUTIVE VICE PRESIDENT, LEGAL AFFAIRS, GENERAL COUNSEL & CORPORATE SECRETARY
Riva Richard joined Pollard Banknote in December 2010. Before joining Pollard Banknote, Riva served as Vice President, Legal Affairs, and Corporate Secretary of Canwest Global Communications Corp. Prior to that, Riva practiced as a corporate law associate with the Toronto office of McCarthy Tetrault LLP.
Riva received her Bachelor of Laws and Bachelor of Civil Law degrees from McGill University, and holds an undergraduate business degree from the Richard Ivey School of Business at the University of Western Ontario. She is a member of the Ontario and Manitoba Bars, and in 2005 was named as one of Canada’s “Top 40 Corporate Counsel: 40 and Under 40” by Lexpert Magazine.
EXECUTIVE VICE PRESIDENT, CORPORATE STRATEGY
New to Pollard Banknote’s Executive Management Team, Kirsten Albo has over 23 years of experience at PricewaterhouseCoopers, a major public accounting firm, including 10 years as partner. She has extensive knowledge of all areas of a business including corporate strategy, finance, human resources and operations. She has worked as a trusted business advisor to many complex clients including both public and private companies across a wide variety of sectors including real estate, retail, financial services and manufacturing.
Known for her drive, passion and leadership, Kirsten brings her extensive skill set to the Executive Management Team, helping to expand the company into new directions. Reporting to Doug Pollard, Kirsten will lead Pollard Banknote in forging partnerships with prospective companies that will help our lottery clients maximize revenues for good causes. She will also lead and manage the process of developing prospects for new mergers and acquisitions that will fit with the company’s overall vision and corporate strategy.
Kirsten has a Bachelor of Commerce (Honours) from the University of Manitoba. She obtained her Chartered Accountant designation in 1993 and is a member of the Canadian Institute of Chartered Accountants. Kirsten is an active and dedicated volunteer in the Winnipeg community and has held leadership positions at the United Way and the Royal Winnipeg Ballet.