Job Description

Ypsilanti, Michigan

Manufacturing IT Support

The Opportunity

Pollard Banknote, a leading lottery partner to more than 60 lotteries worldwide, is looking for a Manufacturing Computer Support person for our manufacturing plant in Ypsilanti, MI. This full-time position is responsible for providing technical support to the Company’s production software applications and production systems. The focus of this position is on minimizing downtime and maximizing production levels through delivery of end user training and rapid/concise technical support. Although this position is hardware-focused, our company is both growing and diversifying in areas such as programming, security, administration, PLC’s and robotics.

Key Responsibilities:

  • Troubleshoot and analyze manufacturing hardware, software and system failures
  • Assist in the roll out, training and support of manufacturing software applications and systems
  • Provide feedback to the appropriate development group for existing manufacturing applications
  • Work with other departments to assist in ensuring software compatibility and data integrity with application in use
  • Assist corporate IT with local system maintenance and upgrades


  • Strong troubleshooting skills, preferably in a manufacturing environment
  • Experience working with different desk printers and PLCs
  • Experience supporting custom software
  • Excellent people skills and the proven ability to communicate technical issues to non-technical people
  • Demonstrated ability organize and determine priorities in a fast-paced environment
  • Innovative problem-solver with ability to generate workable solutions, troubleshoot issues and resolve complaints
  • Must be reliable and responsible to work independently and be self-motivated to complete tasks without direct supervision
  • Completion of post-secondary education in computer applications/science or equivalent combination of education and experience

Would be considered Assets:

  • Experience supporting customized software in a manufacturing environment
  • Experience supporting custom software and hardware
  • Knowledge of scanning and barcode technology
  • Knowledge of camera’s (Cognex) and OCR
  • Knowledge\experience working in a vmware virtualized environment
  • Experience with O365
  • Experience with ticket systems
  • Working knowledge of both Windows and Linux Desktop and Server Operating Systems

Pollard Banknote offers a challenging and team-oriented environment, competitive compensation, comprehensive health, vision, and dental benefits, life insurance, paid vacation and personal time, 401k retirement savings, and opportunities for professional development. Interested candidates are encouraged to submit a cover letter and resume to:

Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We thank all that apply, however only candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search.