Job Description

Account Coordinator

We are looking for an enthusiastic, detail-oriented professional to join our Sales & Marketing Team. Reporting to the Senior Director, Sales & Marketing this role will be responsible for assisting in managing several established Lottery accounts, and act as a liaison between assigned clients and internal work groups, to ensure exceptional service and product quality from initial ticket concept through production to delivery. 

What You’ll Do

  • Partner with the internal account team and assist in managing several clients and projects 
  • Prepare customer specifications for lottery tickets and obtain appropriate approvals from the clients
  • Track and maintain project paperwork, while ensuring accurate and timely delivery of projects
  • Participate in strategic planning and development alongside internal teams through the creation of new ticket artwork and other specific lottery documentation
  • Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internally and externally, relative to assigned accounts 
  • Liaise and collaborate with internal work groups to troubleshoot any issues that may arise, and to meet customers’ delivery requirements

Who You Are

  • A self-starter with outstanding verbal, written and interpersonal communication skills
  • A highly motivated individual who thrives in a fast-paced deadline-driven environment
  • A go-getter who dives in, takes the initiative and is skilled in balancing client needs and expectations
  • Detail-oriented with the strong ability to work with cross-functional teams
  • A quick study with the ability to adapt to evolving business needs
  • An effective team player who is energetic and passionate about our brand and company

What You’ll Need

  • A minimum of 1-2 years Customer Service experience
  • Outstanding written and verbal communication skills
  • Demonstrated ability to handle multiple projects and details simultaneously and operate with flexibility in the presence of shifting priorities and deadlines
  • Highly proficient in the Microsoft Office Suite; Word, Excel, Outlook, PowerPoint

Pollard Banknote offers a challenging, team-oriented environment, competitive compensation, profit sharing program, company pension and opportunities for professional development. Interested candidates are encouraged to submit a cover letter outlining fit and salary expectations along with a résumé to:

Pollard Banknote Limited is an equal opportunity employer, committed to maintaining a diverse workforce. We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search.