Job Description
Winnipeg, Manitoba

Director, Lottery Management Services

We’re looking for a dynamic Director of Lottery Management Services to join our team within our Winnipeg Office. At Pollard Banknote, we pride ourselves on our innovative approach to lottery operations and our unwavering commitment to delivering exceptional services to our clients, setting us apart in the industry.

As the Director of Lottery Management Services (LMS), you’ll oversee on-site lottery operations, driving growth with our lottery customers. This pivotal role involves managing warehousing, distribution, telemarketing, order fulfillment, staffing, and other services crucial to retail instant ticket sales.

Collaborating closely with our sales team is key to boosting software sales and Lottery Management Services. As the Subject Matter Expert, you’ll implement best practices and guide strategic initiatives. Your close work with lottery clients ensures service delivery excellence, actively contributing to strategic initiatives such as retailer management and optimizing instant ticket sales.

What You’ll Do

  • Support Pollard sales team in future opportunities for managed services related to warehousing and distribution as the subject matter expert about the relationship between warehousing and distribution and retail sales.
  • Provide leadership and oversight of Pollard’s Arizona operational staff, including sales and service staff, Telsell reps, warehouse staff, and staff supplied to the lottery.
  • Primary point of contact for the lottery for a wide range of related topics – from strategic planning to problem resolution and overall service delivery.
  • Implement strategies to improve service and help drive sales for lottery customers. 
  • Fiscal responsibility for the Arizona warehouse and distribution facility, staff, and associated costs.
  • Collaborate with software product teams to help improve product features that can help deliver value to customers and Pollard’s lottery operations.

Who You Are

  • Highly motivated self-starter who takes the initiative with minimal supervision, along with the ability to work effectively with all levels of the organization in a collaborative team environment.
  • Able to deliver strategic direction and to build strong relationships with teams, customers and stakeholders.
  • Great communicator with excellent verbal and written communication skills.
  • A resourceful problem-solver with the ability to use logic and critical thinking skills to plan for and investigate issues proactively.
  • Have excellent fiscal and staff performance management skills.
  • Possess a great understanding of the importance of security to the operations, particularly in handling lottery inventory

What You’ll Bring

  • Post-secondary degree preferably in a business-related discipline, or equivalent combination of education, training and experience.
  • 10+ years of business operations experience in highly regulated industries overseeing distribution operations.
  • 5+ years experience in people leadership
  • Experience and knowledge in Lottery operations and a deep understanding of instant ticket sales and related warehousing, distribution, and retailer management processes to help optimize and drive sales is a strong asset.
  • Experience in managing customer relationships and ability to influence decision-making.
  • Strong organizational and analytical thinking.

Apply now by submitting a cover letter and resume outlining fit and salary to humanresources@pbl.ca.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search.