Job Description
Winnipeg, Manitoba

Monitoring And Observability Lead

We are seeking a skilled and experienced Monitoring and Observability Lead to join our Technology Services Department within our Winnipeg Head Office located at 140 Otter Street.

As Monitoring and Observability Lead, you will be at the forefront of planning, designing, and maintaining Pollard Banknote’s monitoring and observability platform to ensure reliability, peak performance and limitless scalability of our infrastructure and applications. Using the latest technology, you will be ahead of the curve in identifying and resolving issues, optimizing system performance and cost while driving continuous improvement efforts.

What We Offer

  • Competitive compensation
  • Profit sharing program – every role plays a part in our success!
  • Company pension
  • Health & Extended Benefits
  • Opportunities for professional development
  • Tuition reimbursement
  • Employee & Family Assistance Program
  • On-Site Cafeteria & Outdoor Patio
  • On Site Gym
  • A variety of committee driven employee engagement activities
  • Free Parking

What You’ll Do

  • Lead the development and management of our monitoring strategies using Grafana and other AWS monitoring tools such as CloudWatch and X-Ray.
  • Design and implement effective dashboards and alerts to ensure proactive identification of issues before they impact business operations.
  • Own the setup, administration, ongoing support, and health of the Monitoring and Observability platform.
  • Collaborate with technical teams to integrate monitoring tools into the application lifecycle, ensuring high availability and performance.
  • Leading technical discussions and requirements analysis with partners and customers to drive alignment with customer needs.
  • Collect, aggregate, and visualize the collected metrics to support users with actionable insight.
  • Manage the Monitoring & Observability platform budget, including cloud costs and tool subscriptions.
  • Strategize resource allocation for Monitoring & Observability projects to ensure efficiency.
  • Conduct regular system audits to check the integrity and scalability of the Monitoring & Observability infrastructure.
  • Plan and implement incident response strategy for efficient alert handling and issue resolution via the Monitoring & Observability platform.
  • Adhere to compliance regulations and aligning the Monitoring & Observability platform with those requirements.
  • Establish on-call rotations and escalation procedures for critical incidents with the Monitoring & Observability platform.
  • Coach and mentor junior engineers.

Who You Are

  • Proactive, collaborative, curious and committed to continuous improvement.
  • Someone with financial aptitude who looks for ways to optimize costs.
  • An excellent communicator who can balance the needs of engineer and technical operations.
  • Someone with an interest in training, mentoring and coaching others.
  • Meticulous, organized and thrives in a fast-paced self-directed work environment.

What You’ll Bring

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Experience in designing, automating, maintaining, and optimizing observability platforms (logging, metric, and tracing)
  • Proven experience in a monitoring lead role within AWS cloud environments.
  • A minimum of 2 years’ experience using Grafana Cloud and AWS CloudWatch.
  • Strong understanding of cloud architecture, especially AWS services.
  • Knowledge and experience of containers and Kubernetes cluster
  • Excellent analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Experience with Open Telemetry or Grafana agents.
  • Knowledge of scripting languages such as Python or PowerShell for automation tasks.
  • Experience with additional monitoring tools like Prometheus, ELK Stack, or similar are nice to have.

Apply now by submitting a cover letter and resume outlining fit and salary to  

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search.