Job Description
Michigan, US

Training Specialist

We’re looking for a dynamic Training Specialist to join our Digital Engagement team within Michigan remotely.

As a Training Specialist, you’ll be at the heart of our employee development efforts. Your role is all about crafting and delivering engaging training programs for our Contact Centre & Control Room teams. From onboarding new hires to fine-tuning skills through ongoing training sessions, you’ll play a vital role in ensuring our teams are equipped with the knowledge and tools they need to excel.

You’ll also dive deep into our training operations, constantly seeking out areas for improvement and implementing innovative solutions. If you thrive on making a real impact, love creating dynamic learning experiences, and enjoy working remotely in a collaborative environment, we want you on our team!

What We Offer

  • Competitive compensation
  • Profit sharing program – every role plays a part in our success!
  • Health & Extended Benefits
  • Opportunities for professional development
  • Tuition reimbursement
  • Employee & Family Assistance Program

What You’ll Do

  • Collaborate with stakeholders to design and deliver engaging onboarding, orientation, and skills training programs for different departments and job roles.
  • Assist in the development and maintenance of training materials, including procedure manuals, guides, and course materials.
  • Deliver engaging and interactive training sessions using a variety of instructional techniques and formats, including instructor-led training, e-learning modules, and multimedia presentations.
  • Conduct needs assessments using surveys, interviews, and focus groups to identify training gaps and opportunities for improvement.
  • Assess training effectiveness through evaluations, feedback, and performance metrics, making adjustments to programs as needed to ensure learning objectives are met.
  • Facilitate new hire and refresher training sessions, providing one-on-one coaching and support as needed.
  • Stay up-to-date on industry trends and best practices in training and development, applying new knowledge to enhance training offerings.
  • Perform administrative tasks related to training operations, such as creating reports, updating protocols, and documenting training sessions.
  • Maintain tools and systems for tracking coaching and training sessions, ensuring accuracy and completeness.
  • Collaborate with internal teams and external partners to apply monthly training updates and ensure alignment with organizational goals.

Who You Are

  • Collaborative team player, working with stakeholders to design and deliver effective training programs.
  • Detail-oriented and organized, ensuring accuracy and completeness in training materials and administrative tasks.
  • Adaptable and able to work independently and collaboratively in a fast-paced environment.
  • Continuously learning and staying updated on industry trends to enhance training offerings.

What You’ll Bring

  • 1+ year of experience in training, preferably in customer service or contact center environments.
  • 2+ years of experience in training and development, preferably in a corporate environment.
  • Experience designing and delivering training programs using adult learning principles and instructional design methodologies.
  • Proficiency in training delivery techniques, including facilitation, coaching, and presentation skills.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency with training software and learning management systems (LMS) is an asset

Apply now by submitting a cover letter and resume outlining fit and salary to humanresources@pbl.ca.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

We thank all candidates that apply, however only those selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Criminal Record Search.