Job Description
Belgrade, Serbia

Technical Product Manager

In our commitment to excellence, we have introduced a new Platform Team dedicated to the backbone of our technology, encompassing core services and developer systems. We are on the lookout for a Technical Product Manager with software engineering know-how and a focus on optimizing the developer experience. The role will play a key part in shaping the direction of our internal platform services, ensuring our development teams can work effectively and autonomously. 

This is an exciting opportunity for individuals who are looking to excel in the field of product management and be part of an exciting business environment, with worldwide customers and product engineering teams located in Canada, Iceland, Serbia, and the UK.

What You’ll Do

  • Product Leadership: Guide the evolution of our internal services as a self-serve product to ensure they are robust, efficient, and cater to the specific needs of our stream-aligned teams. 
  • Delivery: Ensure platform services and developer systems are built and rolled out effectively.
  • Cross-functional Collaboration: Forge strong partnerships with stream-aligned teams, understanding their challenges, and ensuring the platform evolves to support their autonomy and delivery capabilities.
  • Platform Vision and Strategy: Define and advocate for a platform vision that aligns with the broader organizational goals while emphasizing stream-aligned team empowerment.
  • Backlog Management: Prioritize enhancements and new services for the platform with a keen focus on what stream-aligned teams need to maintain their autonomy and velocity.
  • Performance Monitoring: Establish metrics that monitor the efficiency, reliability, and adoption of the platform services.
  • Develop Experience Advocacy: Champion for developer experience, ensuring that the tools and services are intuitive and eliminate friction for the stream-aligned teams.
  • Supportive Role: Extend support to the broader product management team, especially on platform-specific issues or initiatives.

Who You Are

  • An enabler, always looking for ways to empower teams to work with greater autonomy and efficiency.
  • Technically adept, with a good understanding of the constraints and possibilities of platform engineering.
  • An advocate for modern platform engineering principles and practices, with a deep understanding of how platform teams enable stream-aligned teams.
  • Excellent communicator who can collaborate effectively with cross-functional teams, including engineers, designers, marketers, and stakeholders.
  • Strong problem solver with the ability to navigate ambiguity and uncertainty.
  • Organized individual with great attention to detail, committed to delivering high-quality work.
  • Self-motivated with a proactive attitude and a willingness to take initiative and drive results

What You Need

  • 2-4 years of experience in a technical role such as Technical Support Engineer / Solutions Engineer / QA Test Engineer
  • Track record of working closely with development teams, understanding their needs, and translating that into platform improvements.
  • Proven ability in crafting a vision, balancing the immediate needs of stakeholders (development teams) with longer-term strategic goals.
  • High English proficiency, along with superior written and verbal communication skills. 
  • Practical experience with Agile and Scrum methodologies.
  • Good understanding of platform engineering, CI/CD processes, and developer systems.
  • Experience with building API-based products and services.
  • Problem-solving aptitude, able to navigate complex challenges to deliver optimal solutions for stream-aligned teams.

What We Hope You Have

  • An engineering background with a shift into product or technical product management, giving you a solid understanding of the intricacies of platform services.
  • A forward-looking mindset, always on the pulse of emerging technologies and practices that can elevate our platform services.
  • Knowledge or experience with technologies from our tech stack.
  • Understanding of lotteries and/or gaming in general.

Even if you don’t meet all the criteria listed for the role, don’t let that discourage you from applying. If you believe you possess the right qualities and skills, you might still be a great fit for the position, and we’d love to hear from you.

Pollard Digital Solutions is a full-solution supplier of lottery management and iLottery technology for worldwide lottery markets. The company is owned by Pollard Banknote Ltd. – a leading partner to more than 60 lotteries worldwide, providing high-quality instant ticket products, licensed games, retail merchandising solutions, and a full suite of digital offerings. Established in 1907 in Winnipeg, Canada, the Pollard Banknote is owned approximately 66.7% by the Pollard family and is publicly traded on the Toronto Stock Exchange (PBL).

Our objective is to deliver the most innovative solutions that will render industry-leading returns to good causes in an ethically responsible way. We emphasize a friendly, lively, and respectful workplace atmosphere, where team spirit is highly valued.

Please submit your resume in the English language to All applications will be handled with confidentiality. Only shortlisted candidates will be contacted.