Customer Service Lead

Customer Service Lead We’re looking for customer-centric Customer Service Lead to join our Digital Engagement team within Michigan remotely. As a Customer Service Lead you will assist players and agents with a customer-centric mindset and provide world-class support to our clients. In this role, you will interact with players through live chat, email, social media, […]

Control Room Supervisor

We’re looking for a dedicated Control Room Supervisor to lead our team in upholding the integrity of our lottery operations at every level out of our Michigan facility. As a Control Room Supervisor, you’ll not only be responsible for executing manual activities in our Control Room application and reporting daily activities and incidents but also […]

Contact Center Supervisor

We’re looking for a resourceful Contact Center Supervisor to join our team within Michigan remotely.  As a Contact Center Supervisor, you will ensure optimal staffing levels and resolve customer issues while motivating and guiding team members for top performance and customer satisfaction. You will also drive process improvements, meet performance goals, and ensure timely completion […]

Operations Data Analyst

Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team’s innovative spirit is driving impactful changes in the industry. Join us in […]

Training Specialist

We’re looking for a dynamic Training Specialist to join our Digital Engagement team within Michigan remotely. As a Training Specialist, you’ll be at the heart of our employee development efforts. Your role is all about crafting and delivering engaging training programs for our Contact Centre & Control Room teams. From onboarding new hires to fine-tuning […]

Risk & Compliance Manager

We’re looking for a dynamic Risk and Compliance Manager to join the Pollard Banknote team in a remote capacity based out of Michigan. Reporting directly to the VP of Finance & Treasury, this role is all about safeguarding the integrity of our operations and ensuring compliance measures are in place to keep us ahead of […]

Digital Analyst

We’re looking for a detailed-orientated Digital Analyst to join our growing analytics team remotely within the United States. As a Digital Analyst you will, analyze data related to digital products and promotions to influence the success of the organization’s digital portfolio. Reporting to the Director, Analytics, you will track the performance of digital products and […]